Refund Policy

Last updated: July 2026

Digital service, immediate access

Nekoway is an intangible digital service: your subscription link and connection are made available immediately after a payment is confirmed. Because of this, once access has been provided, refunds are generally not available, except in the cases below.

When a refund is possible

A refund may be issued only if the service could not be provided due to a technical fault on our side, or if access was not delivered to you. Each request is reviewed individually and decided at our discretion.

Try before you buy

New accounts can start a free 3-day trial (10 GB) to test the service before paying, so you can confirm it works for you first.

How and when to request

Refund requests must be submitted to support@nekoway.app within 24 hours of payment. Please include your account email and the payment / invoice ID. An approved refund is returned through the original payment method only — we do not accept separate refund details.

Refunds go back the way you paid

An approved refund is always returned through the same payment method that was used for the payment. We cannot send it anywhere else.

• card payments are refunded to the same card the payment was made with
• cryptocurrency payments are refunded strictly in the same cryptocurrency and strictly to the same wallet address the payment was sent from — no other currency and no other address, no exceptions
• if a refund through the original payment method cannot be completed (for example, the wallet address cannot receive the funds, or the card is closed), no refund can be issued
• network, processing, gas / miner fees and exchange-rate differences are not refundable and are deducted from the refund amount

Chargebacks

Please contact support@nekoway.app before initiating any chargeback or payment dispute, so we can resolve the issue with you directly.

Exclusions

No refunds are provided for accounts involved in abuse, fraud, spam, malware, attacks or other policy violations.

Summary

Access is delivered immediately, so refunds are only provided where the service could not be delivered (technical fault on our side / access not provided). Any refund goes back through the same payment method used for the payment — to the same card, or in the same cryptocurrency to the same wallet address; if that is not possible, no refund is issued. Requests must be made within 24 hours of payment. Try the free trial first. No refunds for abuse or policy violations.

Contact

Refund requests and questions: support@nekoway.app

Nekoway is operated by an individual developer. For support, legal, privacy and abuse matters, please use the contact emails listed on this page.